COMING SOON!
Keys…
Payment…
Paperwork…
Vet…
What happens if my cat becomes ill while I am away?
First, I would consult with you if possible and follow your instructions. If you were not able to be reached, I would consult your vet (because you have notified the vet we are pet sitting) and go from there.
HOLIDAYS:
We charge an additional fee during holidays. The holiday surcharge is in addition to normal pet sitting rates, is non-refundable, and is required to be paid in advance at the time you book your reservation.
Please note that all regularly scheduled midday dog walking services will be cancelled on Federal holidays. If you are a regular midday dog walking client and need a dog walk during the holiday, please call to schedule a pet sitting visit.
CANCELLATION:
Our cancellation policy reflects our desire to be as flexible as possible regarding your pet care needs. You are free to cancel any visits that you do not need us to come as scheduled. For mid-day walks, please text or call by 9:00am, preferably the night prior for scheduling. For pet-sitting, please text or call at least 4 hours prior to your pets visits timeframe. You will not be invoiced for the canceled visit. PLEASE DO NOT E-MAIL FOR CANCELLATIONS. Text and voicemail may be received 24 hours/day.
INCLEMENT WEATHER:
Midday Dog Walks
- Federal Government closes: All midday walks will be cancelled at no charge to the client.
- Federal Government remains open: You may choose to stay home due to adverse travel conditions. We ask that you contact our office by 9am the day of service so that we have time to inform the sitter and to avoid being charged for that day.
- Pampered Pet Services reserves the right, in its sole discretion, to cancel midday walks due to weather, national emergency, and/or other emergency. You will be notified of any cancellations.
Pet Sitting
For pet sitting clients, we request that you provide us with emergency backup relatives or neighbors that can help out during those times where road conditions prohibit us from reaching your home. We will take every step possible to ensure the safety of your pet which may require us to bring them home with us or find alternative boarding means.
